Communication experts have known for a long time that what you say is not nearly as important as how you say it. The most often-cited study I know concluded that 93% of communication is made through non-verbal and vocal communication, while only 7% comes from the words being said. …
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Zoom is one of those artifacts from the pandemic that’s not going away. People got used to talking with each other remotely with this app, and the behavior stuck.…
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